Relationship Consultant

🕒 July 16

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 47%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TIM Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

TIM Brasil is a telecommunications company that provides a variety of mobile, internet, and digital services in Brazil. They offer plans with extensive coverage, including 5G technology, and have an app called Meu TIM that allows users to manage their accounts, make payments, and access services conveniently. With a focus on customer experience, TIM Brasil aims to deliver high-quality connectivity and additional benefits to its users.

📋 Description

• Responsible for ensuring the best customer service journey. • Provide customer support (external and internal) with the objective of ensuring the best customer experience. • Interpret customer complaints and work to address root causes. • Formalize the handling of requests clearly and concisely for external and internal stakeholders. • Ensure adherence to operational and business KPIs, maintaining achievement of established targets. • Use customer service tools and systems to consult and record information.

🎯 Requirements

• High school diploma or equivalent. • Experience using computer/IT resources. • Experience in customer service roles. • Basic math skills.

🏖️ Benefits

• Medical and Dental coverage * • Prescription Medication Benefit * • Gympass * • Meal and/or Food Allowance • Transportation Allowance • Private Pension Plan • Company mobile phone with unlimited internet and voice plan • Online English course extendable to one family member or friend • Internal Training and Development Program • Profit Sharing • "My First Benefit" – Assistance for children up to 2 years old • Childcare reimbursement (for parents) • Flexible work models and schedules • Happy Day – Day off during your birthday month • Others! * Extendable to legal dependents.

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