Care Team Lead

🔥 9 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

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TimeDoc Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $48.5M Series B - TimeDoc Health on 2022-03

Healthcare • SaaS • B2B

TimeDoc Health is a tech-enabled chronic care management and virtual care company that helps healthcare organizations deliver care management programs at scale. They provide integrated solutions for chronic care management, remote patient monitoring, behavioral health monitoring and advanced primary care management, with close EHR integration, care coordination services, and automation (e. g. , pushing vitals into charts and automating billing). TimeDoc partners with community health centers, medical groups, health systems and health plans to support virtual, whole-person care and improve patient engagement, outcomes, and revenue capture under Medicare programs.

📋 Description

• Recognition of and engagement with your team in a positive, supportive and encouraging manner • Support interviewing, hiring, and training efforts for new care coordinators to ensure their success as TimeDoc Care Coordinators • Lead your team to peak operational effectiveness and efficiency with a laser focus on quality • Monitor and manage a team of approximately 20 Care Coordinators • Audit metrics and QA issues on a Practice Level, improving overall service rates and client satisfaction • Provide effective coaching and identify learning opportunities for all members of your team • Identify opportunities for individual improvement, including performance improvement plans • Actively participate in the Quality Assurance process, including collaboration with the Training and QA teams • Function as an advocate for your team, internally and externally, by identifying opportunities for improvements. • Oversee, facilitate and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.)

🎯 Requirements

• Prior experience working with patients in a Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) program • Must be able to provide an active healthcare license or certificate (CNA, CMA, RMA, LPN, LVN, RN, LCSW, QMHP) • Strong communication skills (written and verbal) • Willing and able to cover 4–6 Saturdays (on-call) per year • Ability to problem solve and find appropriate solutions • Ability to monitor and manage a team of approximately 25 Care Coordinators • At least 6 months experience within a remote or telehealth position (Preferred) • At least one year of prior experience in a people management role (Preferred) • Demonstrated ability to think critically about patient and provider needs, with a commitment to quality (Preferred) • Demonstrated mastery of quality through consistent achievement of above-average QA scores (Preferred) • Demonstrated mastery of efficiency through consistent achievement of productivity goals (Preferred) • Experience working in a collaborative, fast-paced, entrepreneurial environment, preferably within healthcare (Preferred) • Proficient with GSuite (especially Slides, Classroom, and Sites) (Preferred)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Equipment allowances • Wellness programs