Customer Support Representative

🔥 16 minutes ago

🇨🇷 Costa Rica – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Timeleft

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

👥 B2C

🏨 Hospitality

🏪 Marketplace

💰 Seed on 2021-11

B2C • Hospitality • Marketplace

Timeleft is a consumer-facing mobile-first platform and app that organizes weekly in-person social meetups—primarily dinners, drinks, and runs—matching strangers into small groups and handling all logistics (venue, group assignment, timing) so users just show up. The service emphasizes making friendships through curated, language- and personality-aware group assignments, operates in 200+ cities across 52 countries, and reports 3M+ members with hundreds of bookings per day. Timeleft targets adults (18+) seeking regular local social experiences without profiles, swiping, or planning.

📋 Description

• Serve as the first point of contact for Timeleft users • Respond promptly to customer enquiries across email, chat, and social media • Tailor responses to each customer's individual context and tone • Manage a high volume of tickets efficiently while maintaining quality • Flag recurring issues and critical bugs to relevant internal teams • Contribute to the internal knowledge base and FAQ • Identify opportunities to simplify or automate support processes • Triage and prioritise tickets based on urgency and impact • Participate in preliminary questions, an introduction call, a case study, and a final interview during the recruitment process

🎯 Requirements

• Strong written communication skills and a natural sense of empathy • Ability to juggle multiple conversations while keeping accuracy high • Experience with support platforms such as Zendesk • A proactive, problem-solving mindset • Comfortable working independently in a remote, fast-paced environment • Previous experience in customer support is required • Fluency in English is essential • Must be based in Costa Rica

🏖️ Benefits

• Freelance position • Tuesday to Saturday, 9:00 AM–6:00 PM schedule (including a one-hour break)