Timeleft
51 - 200 employees
Founded 2020
👥 B2C
🏨 Hospitality
🏪 Marketplace
💰 Seed on 2021-11
B2C • Hospitality • Marketplace
Timeleft is a consumer-facing mobile-first platform and app that organizes weekly in-person social meetups—primarily dinners, drinks, and runs—matching strangers into small groups and handling all logistics (venue, group assignment, timing) so users just show up. The service emphasizes making friendships through curated, language- and personality-aware group assignments, operates in 200+ cities across 52 countries, and reports 3M+ members with hundreds of bookings per day. Timeleft targets adults (18+) seeking regular local social experiences without profiles, swiping, or planning.
QA Analyst – Customer Experience
🔥 1 minute ago
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Timeleft
51 - 200 employees
Founded 2020
👥 B2C
🏨 Hospitality
🏪 Marketplace
💰 Seed on 2021-11
B2C • Hospitality • Marketplace
Timeleft is a consumer-facing mobile-first platform and app that organizes weekly in-person social meetups—primarily dinners, drinks, and runs—matching strangers into small groups and handling all logistics (venue, group assignment, timing) so users just show up. The service emphasizes making friendships through curated, language- and personality-aware group assignments, operates in 200+ cities across 52 countries, and reports 3M+ members with hundreds of bookings per day. Timeleft targets adults (18+) seeking regular local social experiences without profiles, swiping, or planning.
📋 Description
• Conduct regular ticket quality reviews across Customer Support and Trust & Safety, assessing tone, accuracy, policy adherence, and resolution quality. • Score and document reviews consistently, maintaining clear QA scorecards and records. • Hold regular calibration sessions with the Managers and Team Leads to agree scoring standards. • Review the quality of AI-assisted and automated responses across support and moderation, assessing accuracy, tone, policy adherence, and appropriateness. • Identify and flag AI errors, incorrect tagging, hallucinations, or unsafe outputs. • Surface coaching opportunities, quality trends, and recurring risk patterns to Team Leads and Managers. • Translate individual reviews into patterns that inform training, content, and process improvements.
🎯 Requirements
• 2–3+ years in Customer Support or Customer Experience. • Experience in Quality Assurance or quality review within a support environment. • Familiarity with Zendesk and Zendesk QA • Exposure to AI-assisted support or moderation tools is a plus. • Strong fluency in English required.
🏖️ Benefits
• Remote working opportunities • Flexible work arrangements
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