Senior Operations Manager – DTC, Supply Chain

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Time To Hire

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

🎯 Recruiter

🤝 B2B

🛍️ eCommerce

Recruitment • B2B • eCommerce

Time To Hire is a recruiting service that specializes in active sourcing to help tech and e-commerce startups find top talent quickly and efficiently. With a personalized approach, the company connects clients with exceptional candidates by understanding their unique aspirations and aligning them with organizational goals. Time To Hire offers subscription-based recruitment support, utilizing a candidate management tool to streamline the hiring process, ensuring successful placements in a short timeframe.

📋 Description

• Own supplier relationships across manufacturing, packaging and labeling partners. • Manage purchasing, demand planning and inventory forecasting based on sales performance, ad spend and customer behavior. • Monitor inventory levels and proactively manage replenishment to prevent stockouts. • Build backup supplier strategies and mitigate operational risks. • Lead supplier negotiations and continuously optimize pricing and commercial terms. • Own the relationship with our 3PL fulfillment partners and continuously improve operational performance. • Monitor daily order flow and ensure smooth fulfillment operations. • Optimize shipping costs across Germany, Austria, Switzerland and the wider EU. • Lead fulfillment optimization and warehouse migration projects where required. • Lead our Customer Support function through the Customer Support Lead. • Build, maintain and continuously improve customer support SOPs. • Monitor ticket volume, response times and resolution rates. • Own operational decisions around refund policies and exceptional customer cases. • Design and optimize cross-functional handoffs between Operations, Growth, Customer Support and external partners. • Build and maintain a structured vendor management database. • Identify operational bottlenecks and proactively implement scalable solutions. • Partner closely with the Founder on quarterly operational reviews and strategic planning. • Own the operational planning and execution of new product launches.

🎯 Requirements

• 3+ years of Operations experience in a DTC E-Commerce business. • Proven hands-on experience managing Supply Chain and 3PL fulfillment operations. • Experience leading Customer Support operations or Customer Support teams. • Strong ownership mentality—you proactively build understanding, identify problems and drive solutions independently. • Strong analytical skills with experience working with spreadsheets, COGS models and operational reporting. • Experience with Shopify and operational tools such as ClickUp (or Notion) and Gorgias (or Zendesk). • Experience working with suppliers, logistics partners and operational processes across the DACH region. • Ability to work independently without micromanagement. • Fluent English is required. German is a strong plus.

🏖️ Benefits

• 100% Remote – Work from wherever you're most productive. • Flexible Working Hours – We care about results, not office hours. • Long-Term Partnership – We're looking for a long-term freelance partner (12+ months), not a short-term contractor. • High Ownership – You'll own key operational decisions and have a direct impact on how Purefemm scales. • Direct Collaboration with the Founder – Fast decision-making, short communication paths and no unnecessary hierarchy. • Freedom with Responsibility – You'll have the autonomy to improve processes, implement your ideas and drive meaningful change. • Real Business Impact – Your work will directly influence customer experience, operational efficiency and the long-term success of the business. • Competitive Monthly Retainer – Based on your experience, ownership and track record. • Build with Us – Join us at an exciting stage and help shape one of Europe's leading subscription brands for women's health.