TIMOCOM
Transport • SaaS • Marketplace
TIMOCOM is a digital marketplace that provides freight exchange and live tracking services to production, trade, forwarding companies, and carriers in the road freight sector. The company aims to optimize logistics processes, helping customers save time and costs. With up to 1 million freight and cargo space offers daily and over 214,000 trackable trucks in road freight transport, TIMOCOM offers products and services like real-time shipment tracking, a freight exchange platform, and various interfaces for system integration. It enables companies to avoid empty trips, enhance vehicle utilization, and manage logistics efficiencies. The TIMOCOM marketplace focuses on intuitive usability, offering tools such as a transport barometer to navigate European transport market dynamics effectively. With over 55,000 international customers, TIMOCOM supports logistics businesses in optimizing and automating their processes for better efficiency and reduced error rates.
IT Supporter, Service Desk
Job not on LinkedIn
November 27
🗣️🇩🇪 German Required
TIMOCOM
Transport • SaaS • Marketplace
TIMOCOM is a digital marketplace that provides freight exchange and live tracking services to production, trade, forwarding companies, and carriers in the road freight sector. The company aims to optimize logistics processes, helping customers save time and costs. With up to 1 million freight and cargo space offers daily and over 214,000 trackable trucks in road freight transport, TIMOCOM offers products and services like real-time shipment tracking, a freight exchange platform, and various interfaces for system integration. It enables companies to avoid empty trips, enhance vehicle utilization, and manage logistics efficiencies. The TIMOCOM marketplace focuses on intuitive usability, offering tools such as a transport barometer to navigate European transport market dynamics effectively. With over 55,000 international customers, TIMOCOM supports logistics businesses in optimizing and automating their processes for better efficiency and reduced error rates.
📋 Description
• Support the User Helpdesk team with 1st-level support requests • Receive IT requests and incident reports via phone, ticketing system or email • Hybrid role with time spent working remotely and at the office in Erkrath • Analyze and resolve technical issues related to software and hardware • Manage the entire hardware and software lifecycle • Document requests, issues and resolutions in the ticketing system • Assist users with all IT-related questions and collaborate with other IT teams
🎯 Requirements
• Completed vocational training as an IT specialist (e.g., Fachinformatiker) or equivalent qualification • At least three years of experience in IT support/help desk • Experience with ticketing tools • Business-fluent German (minimum C1) and good English (minimum B1) • Excellent knowledge of Windows environments and MS Office • Knowledge of IT Service Management (e.g., ITIL) • Strong problem-solving skills and a customer-focused approach • Ability to work self-motivated and contribute constructively within a team
🏖️ Benefits
• Flexible working hours and location • Ability to work from abroad for up to 120 days per year • Internal training program with over 20,000 options • Health initiatives and after-work events • E‑bike or bicycle leasing options • Discounted public transport ticket or travel allowance • Childcare places and parent-child offices
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