Senior Solutions Engineer

October 15

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $155k - $165k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Tines

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SaaS • Cybersecurity • Enterprise

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

51 - 200 employees

Founded 2018

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face • Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions • Build and demo Tines Stories with customers to show value and win sales • Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations • Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges • Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements • Be a key source of market feedback into the product organization • Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more • Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams • Drive the strategic direction for sales engineering within the Canadian region, aligning with overall business goals and objectives • Act as a senior voice of the SE team in setting the direction for sales engineering in the NAMER region helping us evolve to meet overall business goals and objectives • Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team • Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation • Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration • Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights • Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development • Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption

🎯 Requirements

• 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company • Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies • Security and/or IT industry experience • Strong skills and experience with uncovering customer needs • Experience with delivering compelling demos to customers and winning technical evaluations • Experience communicating with business and technical audiences • A love for learning, open to giving and receiving feedback and passionate about making clients successful • Project management skills and ability to deliver customer solutions • Analytical skills and the ability to craft actionable insights from complex data • A startup mentality with the ability to adapt in a fast-paced environment • Ability to travel up to 30% of the time