Backend Software Support Engineer

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July 20

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TIP Group

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Transport

TIP Group is a company specializing in truck and trailer leasing, rental, maintenance, and repair services. Operating in various countries across Europe and North America, TIP Group offers a flexible range of rental and leasing solutions tailored to meet diverse client needs. In addition to leasing and rental, they provide digital telematics-based services through TIP Insight, as well as sales of used vehicles and eco-friendly initiatives aligned with their sustainability goals. TIP Group is committed to delivering top-class maintenance with their certified technicians and workshops, and actively works on extending their services through strategic acquisitions, such as the Trailer Auto Group, enhancing their capabilities in refurbishment services.

1001 - 5000 employees

🚗 Transport

📋 Description

• TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. • This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security. • You will be the critical link between our development teams and customers, helping to diagnose and resolve software-related issues. • Investigate and troubleshoot escalated problems, guide and support other engineers, and contribute to the overall improvement of our platform. • Actively involved in debugging and problem-solving. • Ensure that all customer interactions, issue resolutions, and troubleshooting efforts are accurately documented.

🎯 Requirements

• 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues. • Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front-end and back-end systems. • Knowledge of API Integrations with ERP Systems. • A customer-focused mindset and the ability to prioritize effectively. • Excitement for growing your skills in a supportive and dynamic environment. • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

🏖️ Benefits

• Flexibility: we offer a range of remote, hybrid and flexible working options. • Global team: we are growing across APAC, NA and EMEA and have team all across the world. • Our team genuinely loves working at TRAILD: we scored a 78 on our 2025 eNPS survey.