Assistant Director – Admissions Communications

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🕒 May 18

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New York University Tisch School of the Arts

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

📱 Media

Education • Media • Arts

New York University Tisch School of the Arts is a renowned institution dedicated to the education and development of artists in various creative disciplines. It offers undergraduate and graduate programs in fields such as film, television, performing arts, and interactive media. Tisch provides a dynamic and supportive environment for students to cultivate their artistic skills, engage in innovative research, and explore new mediums while drawing inspiration from the vibrant arts culture in New York City and beyond.

📋 Description

• Serve as the chief liaison between the Office of Undergraduate Admissions Operations and all applicants for undergraduate admissions • Oversee the lifecycle of applicant touchpoints • Assist in the development and implementation of policies and procedures to ensure smooth operations and deadlines are met • Implement communication strategies for applicants and newly admitted students and their families • Coordinate the production and dissemination of information via email, phone, and chat • Manage the delivery system and the data integrity of said system, and support activities of other University offices that work directly with prospective and newly admitted students • Play a pivotal role in reducing barriers to entry by streamlining communications and ensuring the admissions process is navigable, clear, and student-centered • Supervise a team responsible for application processing and front-line communication with our constituents.

🎯 Requirements

• Bachelor's Degree • 2+ years experience working in an environment with a strong customer service focus • Knowledge of undergraduate admissions operations and customer service expectations • 2+ years Previous work managing customer service functions in a high volume operation • Excellent organizational, interpersonal, and communication skills • Ability to work in a fast-paced, changing environment • Knowledge of standard office software and CRM software • Familiarity with admissions applications processing and Common Application; ability to provide high quality responses to inquiries in a rapid manner to all constituents (e.g. university colleagues/fellow administrators, students, parents, counselors, etc.), exercising the highest quality of customer service.