AI Platform Analyst

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🕒 May 27

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Titan AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Building mobile RPG Games with AI ✨ Companions 🤖. First game: Hell Rush is coming in July 2024.

📋 Description

• Own an agentic-enabled client support experience end-to-end - from first contact through resolution - ensuring every user interaction reflects Titan's standard of excellence • Deepen client adoption of the Titan platform through hands-on guidance on prompting, workflows, and use case development • Synthesize client feedback into structured, high-signal inputs for Titan's Product and Engineering teams • Investigate platform issues with depth and rigor, exhausting resolution paths before escalating to Engineering, Product or Forward Deployed Engineering • Develop sharp pattern recognition across inbound requests - distinguishing user education gaps, product limitations, and technical issues in real time • Build and continuously improve a living knowledge base that makes the entire team smarter and faster over time • Maintain visibility across client communication channels, ensuring nothing slips and no client feels unheard • Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience

🎯 Requirements

• Bachelor's degree in a technical field (engineering, computer science, information systems, or similar) • Fundamental technical skills and deep curiosity about AI platforms and how they work • Strong written and verbal communication skills - you can explain technical concepts clearly to non-technical users • High agency and extreme ownership - you dig in, figure it out, and don't wait to be told what to do • Exceptional organizational skills and attention to detail • Banking or fintech experience a plus

🏖️ Benefits

• Competitive compensation (salary + meaningful, pre-Series A equity) • Structured 18–24 month analyst program with a defined path to roles in Forward Deployed Engineering, Client Partnership, or Product Management • Remote-first culture with opportunity for in-person collaboration • Unlimited PTO • Medical, dental, and vision coverage (100% of employee premiums paid by Titan)