Client Partner

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🕒 May 27

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Titan AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Building mobile RPG Games with AI ✨ Companions 🤖. First game: Hell Rush is coming in July 2024.

📋 Description

• Serve as the primary post-sale point of contact for key client stakeholders, owning the relationship from kickoff through successful adoption • Manage multiple client engagements simultaneously, balancing priorities across accounts without losing quality or momentum • Lead client calls, executive meetings, and kickoff meetings - setting the agenda, driving decisions, and keeping momentum • Champion the client perspective internally - distilling feedback into clear product signals and working directly with Titan's product and engineering teams to shape roadmap decisions and drive continuous improvement • Partner closely with Titan's Forward Deployed Engineers as the strategic client lead throughout the full delivery lifecycle • Identify and explore potential high-value use-cases and expansion opportunities in collaboration with senior client stakeholders • Lead enablement sessions with users and key stakeholders, building the AI literacy and advocacy needed for lasting adoption • Project-manage platform onboarding, implementation milestones and priorities - tracking progress, surfacing risks, and keeping engagements on schedule • Develop and maintain project plans, status reports, and escalation paths for client stakeholders

🎯 Requirements

• 3+ years of experience in technology implementations, program management, product management, or customer success • Proven track record managing complex, multi-stakeholder engagements end-to-end • Strong executive presence - comfortable owning executive meetings, navigating organizational dynamics, and representing Titan at the leadership level • Experience in product or program management; able to think in milestones, owners, and outcomes • Highly organized with strong written and verbal communication skills for both client-facing and internal collaboration • High agency and extreme ownership - you identify what needs to happen and make it happen without waiting to be directed • Banking or fintech experience a plus

🏖️ Benefits

• Competitive compensation (salary + meaningful, pre-Series A equity) • Remote-first culture with opportunity for in-person collaboration • Unlimited PTO • Medical, dental, and vision coverage (100% of employee premiums paid by Titan)