Titan Technologies
501 - 1000 employees
Founded 2016
🏛️ Government
🏢 Enterprise
🤖 Artificial Intelligence
Government • Enterprise • Artificial Intelligence
Titan Technologies is a government-focused IT services and solutions company that provides managed IT services, AI/ML analytics and data management, systems integration and engineering, and contact center solutions. The firm supports federal and state customers—including defense and intelligence agencies—through government contract vehicles and strategic partnerships, delivering modernization (e. g. , ServiceNow), disaster recovery support, and enterprise IT operations. Titan emphasizes customer success, collaborative relationships, and tailored solutions to modernize legacy systems and implement AI-enabled capabilities.
Part Time Customer Service Representative, Bilingual
🕒 2 days ago
🤠 Texas – Remote
💵 $17 / hour
⏱ Part Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇪🇸 Spanish Required
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Titan Technologies
501 - 1000 employees
Founded 2016
🏛️ Government
🏢 Enterprise
🤖 Artificial Intelligence
Government • Enterprise • Artificial Intelligence
Titan Technologies is a government-focused IT services and solutions company that provides managed IT services, AI/ML analytics and data management, systems integration and engineering, and contact center solutions. The firm supports federal and state customers—including defense and intelligence agencies—through government contract vehicles and strategic partnerships, delivering modernization (e. g. , ServiceNow), disaster recovery support, and enterprise IT operations. Titan emphasizes customer success, collaborative relationships, and tailored solutions to modernize legacy systems and implement AI-enabled capabilities.
📋 Description
• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library • Gather and verify applicant data while documenting every interaction with high detail • Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations • Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation
🎯 Requirements
• US Citizenship and ability to pass Federal government suitability screenings • High School Diploma/GED • At least 6 months of customer service experience • Full bilingual proficiency (Spanish/English) in both verbal and written communication • Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome • Ability to successfully pass a level 2 government background investigation and drug screen
🏖️ Benefits
• Training provided • Potential to convert to a full-time position after 90 days of service
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