Senior Account Operations Specialist

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November 14

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Tivity Health

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Healthcare Insurance • Wellness • Fitness

Tivity Health is a company dedicated to improving health outcomes and reducing healthcare costs through innovative fitness and wellness programs. They empower individuals, particularly the senior population, to engage in physical activity and improve their overall health through brands like SilverSneakers, which promotes active living for seniors, and Prime Fitness, providing access to fitness facilities nationwide. Tivity Health emphasizes a member-centric, data-driven approach to facilitate healthy behaviors across various stages of life, making health and wellness accessible to all.

501 - 1000 employees

Founded 1981

⚕️ Healthcare Insurance

🧘 Wellness

💰 Post-IPO Equity on 2013-10

📋 Description

• Serves as the primary point of contact to participating locations for day-to-day service delivery • Creates and builds relationships with fitness provider location management and staff via telephonic and electronic communications • Resolves issues and directs appropriate resources and staff to assure successful service delivery • Supports new contract and new location implementations • Supports contract renewal discussions by capturing partner feedback • Provides business consultation to participating locations using tool kits and other member engagement materials • Follows up on customer service issues with fitness provider locations, members, and health plans

🎯 Requirements

• Bachelor’s degree preferred (in business, sales, marketing, fitness, communication or health-related field) or equivalent • 2 or more years’ experience in vendor management, provider networks, customer service, sales/marketing, or client services • Detail-oriented with strong organizational skills • Ability to manage multiple priorities • Proficiency using MS Office, including Word, Excel, PowerPoint and Outlook • Ability to resolve problems and direct resources appropriately • Ability to communicate effectively both orally and in writing, with a variety of audiences • Must be self-directed and able to function independently with little supervision • Knowledge of the fitness industry and working with older adults a plus

🏖️ Benefits

• Competitive salary • Company bonus potential • Medical, dental, vision insurance • 401k with match • Generous paid time off • Free gym membership to over 11,000 fitness locations in the US