Director of Case Management, Border Butterflies Project

Job not on LinkedIn

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $120.6k - $127.3k / year

⏰ Full Time

🔴 Lead

👔 Director

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Technology & Leadership Center at Washington University in St. Louis

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Education • Cybersecurity • Artificial Intelligence

Technology & Leadership Center at Washington University in St. Louis is an expert training center that provides transformative skills training tailored to empower professionals and drive business success across multiple industries. Offering programs in Leadership Development, Agile Project Management, Cybersecurity, Data Analytics, and more, the center collaborates with both local and global professionals and businesses to ensure courses meet evolving industry needs. With over 40 years of experience, the Technology & Leadership Center helps individuals prepare for certifications, enhance individual skills, and implement customized training solutions at an organizational level. The center offers a wide range of courses for individual and team development, available year-round with flexible enrollment options to fit diverse schedules and career goals.

2 - 10 employees

📚 Education

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Build and expand the case management program to meet the evolving needs of LGBTQ+ asylum seekers across the United States and at the Southern border in Tijuana. • Design systems for triage, risk assessment, and harm reduction to prioritize and respond to acute and ongoing participant needs. • Develop and implement strategies for scaling services and improving wraparound care. • Work with staff and volunteers to triage urgent participant needs, identify priorities, and coordinate timely responses. • Oversee staff caseloads to model best practices and remain grounded in service delivery. • Supervise, train, and mentor case management staff, ensuring high-quality, trauma-informed service delivery. • Support staff in maintaining healthy boundaries and adopting burnout-prevention practices. • Foster a collaborative, compassionate, and accountable team culture. • Provide direct case management support when staff capacity is exceeded or in complex cases. • Cultivate and strengthen relationships with organizations across the country to connect participants to essential resources, including housing, food, healthcare, and legal services. • Serve as a key liaison between the Border Butterflies Project and external service providers. • Integrate trauma-informed care principles into all aspects of case management and staff supervision. • Implement organizational practices that prioritize participant dignity, agency, and safety. • Model and implement resilience and sustainability strategies for staff working with high-need populations.

🎯 Requirements

• Minimum 5–7 years of experience in case management, social work, or related field, including direct service with LGBTQ+ and/or migrant communities. • At least 3 years of supervisory or program leadership experience, ideally in a nonprofit or community-based setting. • Masters of Social Work required. • Proven ability to design, scale, and implement case management programs in dynamic, high-need contexts. • Demonstrated expertise in trauma-informed care, harm reduction, and risk assessment. • Skilled in triage and prioritization, with capacity to manage multiple requests under pressure. • Excellent relationship-building skills with diverse organizations and service providers nationwide. • Strong organizational, communication, and problem-solving skills, with the ability to balance big-picture strategy and hands-on service delivery. • Must be fluent in Spanish and English. • Fluency in other languages a strong plus.

🏖️ Benefits

• Medical/dental/vision (TLC covers 100% of premiums for employees, 80% for dependents) • Employer-funded Health Reimbursement Account (currently $3,500 per year) • Employer-funded Lifestyle Spending Account (currently $1,500 per year) • Optional employee-funded Flexible Spending Account • Employee Assistance Fund that can grant financial assistance for certain qualifying disasters and personal hardships • Short-term and long-term disability insurance • 3 weeks’ sick leave • 19 days’ vacation (24 after 3 years’ employment) and 12 holidays • Organizational ‘slowdown’ in winter and summer, including, historically, 2 paid time off in the summer and 2 weeks paid time off at the end of the year (separate from employee vacation time) • 2-month paid sabbatical program available after 5 years’ employment • Retirement plan with partial organizational matching • Indemnity insurance for critical illness, hospital confinement, and accidents • Professional development & coaching • Office setup, phone and internet reimbursement (if working from home) • Additional mental health, budgeting, travel, and pet benefits