Toast
1001 - 5000 employees
Founded 2013
☁️ SaaS
🤝 B2B
SaaS • B2B • Hospitality
Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.
Bilingual, Mandarin Senior Customer Success Manager – SMB, Dedicated, Emerging Markets
🕒 May 19
🇺🇸 United States – Remote
💵 $95k - $152k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🗣️🇨🇳 Chinese Required
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Toast
1001 - 5000 employees
Founded 2013
☁️ SaaS
🤝 B2B
SaaS • B2B • Hospitality
Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.
📋 Description
• Manage a regionally based book of customers • Partner closely with New Business Sales and Growth Sales Leadership • Collaborate cross-functionally with Product and Professional Services • Build credibility and trust with customers • Retain and grow SaaS revenue through consultative engagements • Drive activation and adoption across the Toast product suite • Conduct discovery to identify expansion opportunities • Contribute to scalable Customer Success workflows • Travel for onsite visits
🎯 Requirements
• Fluent/Bilingual in Mandarin Chinese and English (written and verbal) • 6+ years of Account Management, Customer Success, Sales, or comparable experience • Demonstrated ability to operate independently • Strong technical aptitude • Proven track record of exceeding goals • Exceptional communication and relationship-building abilities • Adaptable and flexible • Critical thinking and problem-solving mindset
🏖️ Benefits
• Competitive compensation and benefits programs • Health insurance • Flexible work arrangements • Professional development opportunities • Bonuses • Stock options
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