Onboarding Consultant I, EC MLO

🕒 Yesterday

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Leverage your Toast Payroll product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation and adoption experience. • The Onboarding Consultant is responsible for guiding customer through initial onboarding steps, including setting up client databases utilizing information from the previous payroll provider or data provided by the client • Create & lead an onboarding training plan for each customer on how to leverage the Toast product configured to their business and workflow • Manage several onboarding projects simultaneously, with a large book of business (60+ restaurants) in your backlog • Effectively collaborate with other Strategic Cuisines teams at Toast including but not limited to sales, onboarding, marketing, etc. • Ensure the customer’s transition to Toast Payroll goes smoothly and that you are available throughout the implementation to assist and guide the customer remotely • Assist and guide by providing post-live guidance, troubleshoot problems or follow-up training as needed by the customer • Assist in translation of customer-facing resources English to Mandarin as needed

🎯 Requirements

• Bilingual/Fluent in Spanish and English required - both verbal and written • 3 + years of experience in a role responsible for customer satisfaction and business operations • Success operating independently and navigating competing priorities in a constantly changing environment • Proven track record of success in meeting and exceeding goals • Excellent communication, organizational, and influencing skills

🏖️ Benefits

• Competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Learn more about our benefits at https://careers.toasttab.com/toast-benefits