Onboarding Consultant III, ENT

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November 25

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Toast

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SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

📋 Description

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations). • Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure. • Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations. • Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned. • Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships. • Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience. • Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes. • Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience. • Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

🎯 Requirements

• 7+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech. • Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout. • Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes. • Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence. • Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities. • Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline. • Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements. • Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.

🏖️ Benefits

• Competitive compensation • Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options