Senior Principal Software Engineer, Go To Market Experiences

🕒 May 4

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $246k - $394k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes. • Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences • Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes. • Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions. • Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency. • Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity. • Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization. • Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy. • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

🎯 Requirements

• 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms. • Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams. • Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems. • Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions. • Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes. • Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders. • A track record of mentoring senior engineers and raising the engineering bar within an organization. • Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.

🏖️ Benefits

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits.