Senior Product Manager, Consumer Payments

🕒 April 1

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $159k - $254k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Own the product vision, strategy, and roadmap for Consumer Payments, aligning near-term execution with Toast’s long-term strategy. • Define the end-to-end consumer payment experience across areas such as wallet, stored value, guest checkout, rewards-linked payments, and emerging lower-cost payment methods. • Partner with Consumer and Guest teams to create payment experiences that are seamless, intuitive, and habit-forming for diners across Toast surfaces. • Work closely with other Payment teams, Risk, Finance, Legal, and Operations teams to design solutions that are compliant, scalable, and economically compelling. • Drive product discovery and prioritization grounded in customer needs, business impact, technical feasibility, and strategic differentiation. • Lead complex cross-functional initiatives involving internal platform teams and external partners. • Translate broad strategic goals into clear milestones, measurable outcomes, and focused execution plans. • Use data to evaluate adoption, engagement, conversion, retention, payment mix, margin impact, and customer value. • Communicate strategy, priorities, tradeoffs, progress, and risks clearly to senior leadership and stakeholders across Toast. • Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

🎯 Requirements

• 8+ years of product management experience, including significant experience in payments, fintech, consumer payments, wallets, or other complex platform businesses. • Track record of defining, building, and scaling products in ambiguous, cross-functional environments. • Strong understanding of digital payments, wallets, stored value, alternative payment methods, or consumer fintech ecosystems. • Ability to balance customer experience, technical complexity, risk and compliance constraints, and business economics. • Strong technical fluency and comfort partnering deeply with engineering on architecture, APIs, dependencies, and rollout planning. • Excellent communication and stakeholder management skills, with the ability to influence senior leaders and align cross-functional teams. • Strong analytical and strategic thinking skills, with the ability to move fluidly between detail and big-picture strategy. • Experience with marketplace, network, loyalty, or two-sided platform models is a plus.

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities