Senior Program Manager, Growth Enablement

Job not on LinkedIn

🔥 7 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $120k - $192k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Own the distribution and demand creation strategy for the customer education ecosystem, engineering how customers discover and engage with our learning across all modalities. • Scale program access and operational readiness, analyzing customer consumption trends to ensure educational resources across all formats are optimized for reach and discoverability. • Optimize the customer engagement funnel, continuously refining the user journey from initial resource discovery to active consumption. • Architect and manage the underlying technology and systems stack supporting multi-modality learning, ensuring seamless data integrations and operational continuity across in-product platforms (e.g., Pendo), Learning Management Systems (LMS), scheduling tools, and automated notification engines. • Lead measurement, attribution, and insights for the enablement program team, building frameworks to track which channels, formats, and customer cohorts drive the highest results. • Launch behavior-based engagement campaigns to intercept friction points and capture customers who have not yet engaged with critical educational resources.

🎯 Requirements

• 5+ years of experience in Enablement Operations, Growth Marketing, Product Operations, or Program Management within a fast-paced, high-output SaaS environment. • Deep technical expertise with digital engagement and marketing automation tools, specifically including Digital Adoption Platforms (e.g., Pendo), marketing automation platforms, and advanced scheduling/LMS tech stacks. • Strong data and analytical skills, with a proven history of using customer intent signals, web/product analytics, and attribution modeling to measure program ROI and optimize conversion funnels. • Demonstrated experience building scalable operational infrastructure or 'growth engines' that significantly expand an audience's reach and resource consumption. • Strong change management and operational governance skills, with a proven ability to manage complex testing/experimentation cycles, meticulously track system and program modifications, and proactively communicate updates to cross-functional stakeholders. • Excellent cross-functional collaboration and communication skills, with the ability to bridge the gap between technical operations, product teams, and customer-facing organizations.

🏖️ Benefits

• Competitive compensation • Health insurance • Flexible work arrangements • Professional development opportunities