Senior Software Engineer – Care Experience

🕒 Yesterday

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling. • Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels. • Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions. • Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions. • Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs • Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs. • Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.

🎯 Requirements

• 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages. • Experience designing and operating APIs and services that support customer-facing or internal tools. • Proficient with AI tooling such as Cursor, Claude, and MCP servers • Proven ability to own complex features or projects end-to-end, from design through production and iteration. • Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence. • Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners. • Focused on delivering positive impact for Toast customers.

🏖️ Benefits

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits