TOMIA
Telecommunications • SaaS • Enterprise
TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.
Customer Support Analyst
Job not on LinkedIn
October 4
🗣️🇪🇸 Spanish Required
TOMIA
Telecommunications • SaaS • Enterprise
TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.
📋 Description
• Take full ownership of support tickets end-to-end • Perform technical troubleshooting of application behaviour to client expectations • Collaborate effectively across teams • Communicate clearly with customers • Contribute to continuous improvement • Lead Deployment of software releases to customer environments • Act as the primary customer liaison
🎯 Requirements
• Bachelor’s degree in computer science or related fields • Proficiency in Spanish and English • 5+ years of Customer Support Experience • 2+ years of experience supporting Windows and/or Linux environments • Up to 2 years of experience and strong understanding of SQL Server including complex queries, stored procedures, views, functions • Experience with AWS is a plus
🏖️ Benefits
• Health insurance • 401(k) • Paid time off • Flexible work arrangements
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