TOMIA
501 - 1000 employees
Founded 1998
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
Telecommunications • SaaS • Enterprise
TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.
Head of Operations – Support
🕒 May 7
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TOMIA
501 - 1000 employees
Founded 1998
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
Telecommunications • SaaS • Enterprise
TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.
📋 Description
• Define, plan and deliver services to ensure 24x7x365 customer support • Proactive value-add customer operational assistance to ensure overall customer satisfaction and retention • Maximize the commercial value of each customer under maintenance and managed services contract with Telarix • Hire, professionally develop, and retain a high-quality, high-intensity customer support team • Work closely and manage the GSOC to ensure perfect coordination of support requests • Ensure major improvements in internal and external communication through automation • Data analysis-driven, implement relevant measurements to proactively resolve issues and implement improvements • Calibrate support investment (staff, travel/living, tools) • Review and adapt the entire scope of work of the M&MS organization to reinforce accountability and measure productivity and performance • Provide sales and marketing support when required for customer engagement and quarterly business reviews • Provide monthly and quarterly analysis of ongoing support performance
🎯 Requirements
• Management History • Experienced Operational Management ideally in International Voice Management • Extensive knowledge of Voice Interconnection business • In-depth understanding of Rating, Routing, Billing and Charging • Comprehensive knowledge of technical trouble shooting • Supervised a Support/Operational team member directly, with a global footprint • Demonstrated tangible and measurable improvements in the last two positions, verified by reference checks. • Successfully maintained a tenure of at least three consecutive years with the last employer. • 5+ years of experience in managing a Support/Operational organization. • Constant enthusiasm for learning new technologies. • Technical qualification around SQL Server, troubleshooting, and/or debugging • Documented cases of implemented optimizations and automation to enhance productivity.
🏖️ Benefits
• Occasional travel • Professional development opportunities • Open collaboration • Driving innovation • Customer commitment • Growth mindset • Deliver results
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