Guest Services Representative I

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đŸ”„ 12 minutes ago

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Logo of Tommy Bahama

Tommy Bahama

1001 - 5000 employees

30 + years ago, our founders started a brand based on the refined, unhurried attitude of coastal life. To our guests, Tommy Bahama soon became synonymous with laid-back style and the concept of living the Island Life.What started as a causal, upscale menswear collection quickly evolved into a unique luxury lifestyle brand. The Tommy Bahama offering has grown to include both men’s and women’s apparel, home and beach goods, and a thriving restaurant and bar business. Everything that bears the Tommy Bahama name is created with an unwavering eye towards quality.More than ever, our focus is on taking our guests someplace great — through exceptional service, upscale products, and delicious food and drinks. Maintaining our unique point of view requires a diverse team that includes apparel designers, e-commerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. We would love to have you share your talents with us!Tommy Bahama is part of Tommy Bahama Group, Inc., a wholly owned subsidiary of Oxford Industries, Inc. (NYSE:OXM). Established in August 1992, with corporate headquarters in Seattle, Tommy Bahama is an island-inspired lifestyle brand that defines relaxed, sophisticated style in men’s and women’s sportswear, swimwear, accessories, footwear and a complete home furnishings collection. The company owns and operates over 160 Tommy Bahama stores worldwide, with 16 of those locations offering a Tommy Bahama restaurant & bar. Tommy Bahama products are also available at the country’s finest retailers, including Nordstrom and other specialty retailers and TommyBahama.com ships to over 100 countries. Additional stores will be opening this year. More information, please visit www.tommybahama.com.

📋 Description

‱ Heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns ‱ Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing ‱ Responsible for coordinating credit approvals and fulfillment of all online orders ‱ Troubleshoots guest issues with orders and general product inquiries ‱ Provides product recommendations and substitutions as appropriate ‱ Escalates guest issues efficiently and to the right place for resolution ‱ Other special projects as requested by supervisor

🎯 Requirements

‱ High school/GED Diploma ‱ 3+ years customer service, phone and online experience preferred ‱ Volume call center experience preferred ‱ Outstanding communication skills - written and verbal and listening ‱ Excellent computer skills and ability to work in multiple systems and programs simultaneously ‱ Computer skill basics are a must, include troubleshooting computer issues with connectivity, including system updates, basic rebooting, WiFi access and stability ‱ Must be able to support and manage home connectivity issues that may come up from time to time ‱ Pleasant, professional and clear phone voice ‱ Detail oriented ‱ Excellent typing skills ‱ Satisfactory credit and background check ‱ Minimum of 50 MBPS (dedicated to employee) download speed ‱ Quiet secured space free from distractions ‱ WFH is not a suitable solution for the care of loved ones, friends, or animals

đŸ–ïž Benefits

‱ Health, Dental, Vision, 401K with generous matching program ‱ Generous paid time off ‱ Potential Annual Bonus Opportunity ‱ 50% discount at restaurants and retail locations ‱ Career advancement opportunities

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