Customer Experience Associate

3 hours ago

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Tomorrow Health

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Healthcare Insurance • SaaS

Tomorrow Health is a company focused on revolutionizing home-based healthcare. By creating cutting-edge technology, Tomorrow Health improves the ordering, delivery, and payment processes for home-based care, fostering connections between health plans, providers, and home-based care suppliers. The company is dedicated to enhancing patient outcomes, saving providers time, and delivering high-quality care at home, leveraging incentives across the home-based care ecosystem. Founded by Vijay Kedar, inspired by personal experiences, Tomorrow Health strives to make healthcare accessible and convenient for patients, ensuring they receive care where they feel most comfortable: at home.

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

💰 $60M Series B on 2022-06

📋 Description

• Interact with our patients and providers via phone, email, and text. These interactions may include: • Patient onboarding • Answering patient questions and issue resolution • Ongoing check-ins with our patients to ensure success at home • Checking in with Providers to ensure timely documentation retrieval • Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner • Manage multiple patient cases at once, ensuring that all patient needs are being met in a timely way • Employ a sense of advocacy and urgency to ensure patients feel cared for and advocated for; our approach is to proactively guide a patient’s journey, rather than react to it. • Communicate with all stakeholders tactfully and professionally

🎯 Requirements

• College grad with 1+ years of experience in a customer success or service role, preferably in a startup environment • Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth • An empathetic, collaborative person with experience working in fast-paced and high-growth environments • An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills • Ability to multitask, manage time effectively, stay organized, and maintain attention to detail • Proficient computer skills including Google Suite, HubSpot or other CRM systems, cloud-based phone systems, Slack • This is a remote position, so you will be required to have the following: • Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload. You can test your internet speed at www.speedtest.net or by contacting your service provider • Access to a HIPPA-compliant private workspace

🏖️ Benefits

• 100% employer-paid medical, dental and vision benefits • HSA and FSA (Dependent Care and Commuter) • Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care • 12 weeks of paid parental leave for all caregivers • Free mental health support with BetterUp through CONCERN EAP • Short-term, and long-term disability plan availability • Company-sponsored Life and AD&D insurance • Educational reimbursement • Monthly wellness stipend • Commuter Benefits • Access to Vanguard 401k plan • Unlimited vacation and 11 corporate holidays