Field Service Engineer

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October 14

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TOMRA

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Recycling • Waste Management • Resource Optimization

TOMRA is a global leader specializing in the development of advanced recycling, sorting, and resource optimization technologies. It provides solutions that include reverse vending, food sorting, waste and metal recycling, and mining technologies. TOMRA aims to transform how resources are collected, processed, and reused, promoting a circular economy and sustainable use of resources. Through its innovative approaches, TOMRA helps businesses turn waste into value, minimize food loss, and enhance resource recovery in various sectors.

5001 - 10000 employees

Founded 1972

💰 Post-IPO Equity on 2012-11

📋 Description

• Ensure machines are performing to customer expectations • React to machine issues in the field within an appropriate timeframe and ensure prompt resolution • Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs • Problem solves for operational or mechanical efficiency • Troubleshoot machine problems and/or performance issues through to resolution • Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines • Complete removal and installation of mechanical components such as shafts, bearings, belts, motors • Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents • Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s) • Maintain close relationship with customer care centre (CCC) team and provide regular updates • Actively contributes to continuous improvement activities • Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration • Assist with training and development of new Field Service Engineers, as requested • Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner • Proactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades) • Regularly report on progress made with the customer activity plan and call cycle plans • Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales • Perform customer training, as required • Promote a “Safety first” culture throughout the company, our customers, and our industry

🎯 Requirements

• Relevant university degree level qualification in Mechatronics, Mechanical, Electrical Engineering or Trade Certification is preferred. • Two plus years’ experience in a similar field (preferably AgriTech industry) • Relevant experience in troubleshooting electrical and mechanical equipment, required. • Relevant knowledge of electronics/electrical assembly and wiring. • Strong understanding / knowledge of electronics and electrical assembly and wiring. • Strong knowledge / understanding of PLC. • Working knowledge of PC and MS office suite, required. • Proven ability to read, analyse and interpret technical procedures and/or governmental regulations. • Ability to solve practical problems. • Experience with packaging and/or printing machinery, a plus. • Excellent customer service skills required. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. • Good written and verbal communication skills. • A positive attitude with a strong customer service mindset. • Two plus years’ experience in PC building, repairing and diagnostic testing. • Project management experience or certification, a plus. • Experience engaging with customers in a service delivery environment.

🏖️ Benefits

• Birthday leave - have a day off on us! • Superannuation employer contribution paid on top of base salary • TOMRA provides eight weeks of fully paid parental leave to all eligible employees • Onsite car parking • Employee referral bonus • Jubilee program • Employee Assistance Program (EAP) • Global career opportunities with a strong record for promoting internally • Professional training and development: We are passionate about people and seeing them succeed. • We care for the planet and want to make a difference for the future.