Senior Manager, Last Mile & Field Operations

Job not on LinkedIn

🔥 5 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $150k - $160k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Tonal

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 B2C

🔧 Hardware

B2C • Fitness • Hardware

Tonal is a cutting-edge home gym system that combines technology and exercise science to offer a personalized and efficient workout experience. It provides real-time resistance adjustments and data-driven coaching to help users maximize their fitness routine. With expert coaching, personalized tracking, and a variety of energizing workouts, Tonal aims to promote strength training and overall fitness from the convenience of home. This smart gym system uses AI to deliver insights and tailor workouts, ensuring users are always challenged and motivated to improve their physical health.

📋 Description

• Lead Tonal’s Field Operations & Last Mile Strategy • Own operational performance across repair, field operations, and last mile (across U.S.) • Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience • Build operational frameworks that support growth while maintaining a premium member experience • Define and own the operational roadmap for field services and last mile • Manage Service Provider Network Performance • Lead and develop an internal team responsible for service provider management, compliance, quality assurance, and training • Oversee a complex multi-site outsourced network of repair and installation partners • Drive Continuous Improvement & Operational Excellence • Identify root causes and implement systematic solutions to operational challenges • Build reporting, operational cadences, and performance management systems that enable proactive decision-making • Champion the Member Experience • Ensure field operations deliver a premium, seamless customer experience • Build a culture centered on accountability, quality, continuous improvement, and responsiveness

🎯 Requirements

• 7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles • Significant experience managing outsourced service provider networks across multiple sites on a national scale • Deep understanding of complex servicing and last mile operations • Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives • Strong understanding of operational metrics, financial performance, and unit economics • Experience balancing strategic planning with day-to-day operational execution • Demonstrated ability to lead and develop high-performing teams • Expertise in compliance, safety, quality management, training, and field performance management preferred • Experience in consumer electronics, fitness equipment, appliances, medical devices, furniture, or other large-format installation environments is a plus

🏖️ Benefits

• health insurance • retirement savings benefits • life insurance • disability benefits • flexible paid time off • parental leave