Customer Success Manager

Job not on LinkedIn

🕒 March 5

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Tonkean

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $50M Series B on 2021-06

AI • Enterprise • SaaS

Tonkean is a company that offers AI-powered enterprise intake and process orchestration solutions, aiming to maximize adoption, efficiency, and compliance across various business functions such as procurement and legal. It provides tools for automating workflows and processes without the need for coding, streamlining operations by integrating with existing tech stacks, and optimizing processes using AI and orchestration technologies. Tonkean's platform includes features like AI-driven request handling, no-code process building, and personalized intake experiences to enhance operational efficiency and reduce manual workloads for enterprises.

📋 Description

• Drive adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact • Develop and manage customer lifecycle strategies, complete with milestones to guide customers toward maximum value realization • Define and execute scalable approaches to engagement, proactively identifying risks and opportunities within accounts • Partner with Sales to support renewals, upsells, and expansion opportunities • Serve as the voice of the customer to the product team—providing feedback that helps shape the roadmap—and communicate product insights back to customers • Build engagement models and methodologies that ensure customers are educated, enabled, and delighted throughout their journey with Tonkean • Contribute to the development of best practices, playbooks, and scalable processes for the broader CS organization • Represent Tonkean with executive presence, guiding senior stakeholders on change management, adoption, and ROI

🎯 Requirements

• 5+ years in Customer Success or equivalent customer-facing role within enterprise SaaS • Proven ability to develop strategies, translate them into initiatives, and drive measurable outcomes • Deep sense of empathy and curiosity in working with customers to solve complex problems • Strong executive presence with excellent communication and interpersonal skills • Technical aptitude and ability to engage productively with product and engineering teams • Comfort working in fast-paced, high-growth environments with ambiguity and change • Self-motivated, outcome-driven, and passionate about creating an excellent customer experience • Bachelor’s Degree required

🏖️ Benefits

• Competitive compensation & equity package • Virtual social events, and annual company offsite • 401k, Medical, dental, and vision insurance • Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools.