Engagement Manager

Job not on LinkedIn

🕒 March 31

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Tonkean

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $50M Series B on 2021-06

AI • Enterprise • SaaS

Tonkean is a company that offers AI-powered enterprise intake and process orchestration solutions, aiming to maximize adoption, efficiency, and compliance across various business functions such as procurement and legal. It provides tools for automating workflows and processes without the need for coding, streamlining operations by integrating with existing tech stacks, and optimizing processes using AI and orchestration technologies. Tonkean's platform includes features like AI-driven request handling, no-code process building, and personalized intake experiences to enhance operational efficiency and reduce manual workloads for enterprises.

📋 Description

• Provide project management for our largest enterprise customers, covering multiple projects, with a focus on delivery of scope on time and with high quality outcomes. Be able to create plans that iterate based on client value. • Be able to document and establish metrics that track the definition of success for the client. • Establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key stakeholders. • Partner with internal Tonkean teams to translate client requirements, objectives, and goals into actionable designs and build plans that can be delivered against. • Set clear expectations with internal and Client team members, maintaining accountability for deadlines and project deliverables. • Triage customer escalations, diagnose project issues and risks, develop contingency plans, and implement changes to drive risk mitigation. Understand what is in scope for this phase and what can (and should) be pushed to a later phase. • Actively manage project financials, including team utilization, budget vs actual hours, project margin, travel and other expenses. • Run governance meetings and report regularly both internally and externally on project status, milestones, KPIs, accomplishments, and deliverables. • Identify, communicate, and work with sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work • Document lessons learned and recommend process and methodology improvements to improve execution on future projects.

🎯 Requirements

• At least 5 years client facing implementation and/or consulting experience, with demonstrated record of successfully managing enterprise scale projects. • Experience working with Fortune 500 companies with an understanding of operational workflows. Must be able to confidently interface and build trust with IT and Director/VP level audiences in Fortune 500 companies. • Experience with a global, distributed workforce internally and expertise in managing diverse clients across the globe. • Proven experience leading implementation teams to deliver multi-workstream projects. • Experienced in project management for enterprise software deployments including scope management, budget control, project and executive reporting, and project financials. • Experience in project management software packages - how to set them up and use them to show project progress, burndown charts, resource allocation. • Hands-on knowledge of Atlassian JIRA and Salesforce; experience with Google suite of software and Slack. • Understanding of project commercials including SOWs, budgeting, and resourcing. • Ability to standardize through project management templates to efficiently coordinate multiple projects at once and provide a rollup program management view. • Superior project management, organizational, and time management skills. • Independent, adaptable and can thrive in a fast-paced startup environment. • Excellent communication skills in verbal, written and presentation formats. • Ability to travel based on customer and project needs.

🏖️ Benefits

• Competitive compensation & equity package • Virtual social events, and annual company offsite • 401k, Medical, dental, and vision insurance • Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools.