Implementation Architect – LegalWorks

October 24

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Tonkean

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AI • Enterprise • SaaS

Tonkean is a company that offers AI-powered enterprise intake and process orchestration solutions, aiming to maximize adoption, efficiency, and compliance across various business functions such as procurement and legal. It provides tools for automating workflows and processes without the need for coding, streamlining operations by integrating with existing tech stacks, and optimizing processes using AI and orchestration technologies. Tonkean's platform includes features like AI-driven request handling, no-code process building, and personalized intake experiences to enhance operational efficiency and reduce manual workloads for enterprises.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $50M Series B on 2021-06

📋 Description

• Lead **deep discovery sessions** with legal stakeholders to understand current processes, challenges and pain points, and strategic goals leading to documenting what success looks like. • Conduct **legal process mapping and pain point analysis** to uncover opportunities to automate routine tasks (NDA creation, legal review triage) and streamline complex matter lifecycles. • Translate findings into **high-level Tonkean solution designs** — clearly defining scope, functional requirements, and user journeys into Product Requirements Documents. • Break down PRDs into actionable requirements that can be jointly sorted into MVP and future phase delivery. • Serve as a strategic advisor to customer Legal Operations, General Counsel and team leaders, communicating the value of new process experiences and ensuring strong stakeholder alignment. • Partner closely with Implementation Engineers to hand off design documentation for execution, vet their estimates and serve as a mentor along the journey of development and testing the solution. • Define success metrics and KPIs relevant to legal operations to measure the impact of designed solutions. • Contribute to evolving Tonkean’s discovery and design methodology and templates for the LegalWorks solution as the team scales.

🎯 Requirements

• 5+ years working directly with enterprise legal teams (Fortune 500 a plus) in a legal operations, consulting, solutions architecture, or process improvement capacity. • Experience running workshops and stakeholder interviews to gather complex legal business requirements. • Proven ability to create Process Requirements Documents, process flow diagrams, future-state workflows, and solution designs. • Experience in delivering and vetting estimates per delivery task that encompasses the work and testing without gold-plating. • Comfortable advising Senior Director, VP, General Counsel and CLO stakeholders within a corporate legal department. • Ability to tease out nuanced workflow/automation requirements from the customer by asking the right questions, reading between the lines to find their actual pain points, then solution the answer. • Possess a deep understanding of enterprise legal tech stacks and transformation best practices. • A builder mindset and ability to navigate ambiguity. • Excellent communication and storytelling skills; ability to align cross-functional teams on vision and outcomes. • Bachelor’s degree (technical degree a plus).

🏖️ Benefits

• Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks • Competitive compensation & equity package • Tonkean provides each employee with a new MacBook Pro.