Bilingual Customer Experience Specialist, French & English

November 17

Apply Now

Receive Emails with Similar Jobs

Too Good To Go

WebsiteLinkedInAll Job Openings

The world's largest marketplace for surplus food. Getting the world's largest food brands on board to rethink date labels.

1001 - 5000 employees

💰 Venture Round on 2022-06

📋 Description

• Reporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. • You’ll inspire and empower them to take action against food waste and to become part of the movement. • You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone. • You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot) • You will handle priority situations (urgent cases) as well as contact stores proactively when necessary. • You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour. • You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success. • You will be our best ambassador by embodying the philosophy and tone of our brand. • You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

🎯 Requirements

• You have previous experience in customer service, preferably in contact or call centre • You are fully written and verbal proficiency in English and French, to communicate with users and partners across Canada. • You are based in Ontario. • You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes • You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers. • Previous experience working with CRMS Zendesk & Salesforce will be a plus! • You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners • You like being part of a fast-paced dynamic environment and like to engage with customers and business partners • You are detail-oriented and stay focused even when you have to handle repetitive tasks. • Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences. • Previous experience working in a marketplace or the Food Industry will also be a plus.

🏖️ Benefits

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change. • The experience of being part of an international company with 1500+ enthusiastic and highly talented teammates across 20 countries – always ready to share knowledge and support! • Strong personal as well as professional development in an intense and high-growth scale-up environment. • An open company culture where you have the independence and room to unleash your creativity. • A strong team culture where successes are celebrated together.