Toolbox Health
B2B • Wellness
Toolbox Health is a provider of on-site primary care and workplace wellness services, operating employer-based clinics staffed by nurses and providers to deliver triage care, emergent illness assistance, biometric screenings, and holistic health programs for employees and their families. The company partners with employers to host wellness events, improve employee well-being, and reduce barriers to care by delivering medical services directly at the workplace.
Customer Experience Specialist
Job not on LinkedIn
November 25
🇺🇸 United States – Remote
💵 $20 - $23 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Toolbox Health
B2B • Wellness
Toolbox Health is a provider of on-site primary care and workplace wellness services, operating employer-based clinics staffed by nurses and providers to deliver triage care, emergent illness assistance, biometric screenings, and holistic health programs for employees and their families. The company partners with employers to host wellness events, improve employee well-being, and reduce barriers to care by delivering medical services directly at the workplace.
📋 Description
• Respond to a high volume of customer inquiries via email and chat with Empathy and accuracy • Resolve support issues such as order questions, returns, account problems, listing errors • Maintain or exceed performance targets • Flag Ticket trends to CX leadership • Contribute feedback on pain points and process improvements • Stay current on all product, policy, and workflow updates via team meetings and documentation
🎯 Requirements
• 1+ year experience in Customer facing role • Strong written communication skills and attention to detail • Tech-savvy and quick to learn new platforms and tools • Highly organized with strong time management in a queue-based environment • Able to work independently and as part of a remote team • Passion for sustainability, circular economy, and Archive’s mission
🏖️ Benefits
• Employee and dependent healthcare • 401(k) enrollment
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