Toolbox
Media • SaaS • Telecommunications
Toolbox is a leader in providing specialized over-the-top (OTT) technology solutions for TV operators and content providers. They offer end-to-end solutions for developing and enhancing OTT and independent products to help businesses thrive in the digital landscape. Toolbox's offerings include user authentication and authorization services, unified payment integration, centralized integration for subscriber acquisition, and intelligent content integration. They also focus on providing a seamless content distribution experience with their affiliate and pay solutions, sports hub for OTT sports content, live streaming capabilities, and content protection with DRM and encoding. Toolbox aims to optimize business models and enhance platform performance for its clients in the digital world.
IT Customer Care
Job not on LinkedIn
November 5
🗣️🇪🇸 Spanish Required
Toolbox
Media • SaaS • Telecommunications
Toolbox is a leader in providing specialized over-the-top (OTT) technology solutions for TV operators and content providers. They offer end-to-end solutions for developing and enhancing OTT and independent products to help businesses thrive in the digital landscape. Toolbox's offerings include user authentication and authorization services, unified payment integration, centralized integration for subscriber acquisition, and intelligent content integration. They also focus on providing a seamless content distribution experience with their affiliate and pay solutions, sports hub for OTT sports content, live streaming capabilities, and content protection with DRM and encoding. Toolbox aims to optimize business models and enhance platform performance for its clients in the digital world.
📋 Description
• Provide first line response for customers with IT issues • Perform remote software implementations and provide follow-up support • Track, organize and document all product support related activities • Manage issues to resolution, update helpdesk system, communicate with relevant parties • Monitor/Maintain system alerts and escalate errors • Follow up on tickets at predefined intervals until resolved
🎯 Requirements
• Basic or intermediate handling of APIs (GET, POST, etc.) • Knowledge about "Front-End" and "Backend" concepts • Understanding of Video Player and Video Streaming • Understanding of Networking, DRM, Encoding and CDN is a plus • Excellent written and verbal communication skills in Spanish and English
🏖️ Benefits
• Professional and timely client communications regarding updates and support • Collaborate to improve team performance indicators (KPIs/Dashboards) • Flexible work arrangements
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