Mid-level IT Support Analyst

🕒 November 25, 2025

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TOPMIND

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Artificial Intelligence • B2B • Enterprise

TOPMIND is a technology services company with over 22 years of experience that helps organizations in Brazil, Latin America and the US accelerate digital transformation. It provides IT outsourcing and consultancy, data projects (BI, analytics, machine learning, big data), chatbot and AI solutions, RPA, telecom and asset management, and workspace automation, along with training, innovation labs and change journeys to build capabilities and drive innovation.

📋 Description

• Work in a user support team covering various IT systems • Support VIP users (executive management/directors) and international visitors • Coordinate with the global IT team • Maintain local IT infrastructure • Maintain access groups (ACLs, DLs) • Assist with verification of backup systems and Disaster Recovery Plan (DRP) • Schedule and follow up on meetings with vendors (video conferencing systems, UPS/no-break equipment)

🎯 Requirements

• Advanced support in MS Windows environments • Perform troubleshooting to identify root causes • Develop scripts to optimize and automate tasks • Manage accounts in Active Directory, O365 and Exchange • Experience providing Windows end-user support

🏖️ Benefits

• Employment under CLT (Brazilian statutory employment model) • Work within a technical support team