Site Service Supervisor

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Toromont Cat

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚡ Energy

Construction • Mining • Energy

Toromont Cat is the authorized Caterpillar dealer serving multiple Canadian provinces and territories, providing sales, rentals, parts, service, remanufacturing and power systems solutions. The company supplies new and used heavy equipment (excavators, dozers, loaders, pavers, articulated trucks, mining loaders and trucks, generators), attachments, and aftermarket parts, and offers equipment management, fleet services, preventative maintenance, fluid analysis, and financing for construction, mining, aggregate and industrial customers. Toromont Cat operates branch locations, online parts sales, rental services, and specialty offerings like remanufacturing and power-generation systems to business and government customers.

📋 Description

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives • Ensure all employees comply with established customer safety rules • Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s • Create quotes and review and prepare invoices for internal and external customers • Manage work-in-progress (WIP) and contamination control • Investigate and report accidents or near misses • Identify and resolve issues by initiating corrective actions • Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training • Assist the PSM with the management of fixed assets and preparation for capital expenditures • Maintain maintenance on the fleet of field service trucks • Manage employees at the remote site location • Work with a sense of urgency and foster team efforts to encourage growth

🎯 Requirements

• Post-secondary education or demonstrated Caterpillar parts and service experience • Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge • Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset • Valid Driver's License

🏖️ Benefits

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority • Working for the best in class equipment dealer and with the premium Caterpillar brand • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success • Competitive total rewards including: wages, benefits, and premiums (as eligible) • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada