Customer Support Specialist, English & Spanish Speaking

🔥 7 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Torrero

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🎲 Gambling

🤝 B2B

Gambling • B2B • Payments

Torrero is a B2B iGaming platform provider that builds bespoke white-label and turnkey casino and sportsbook solutions. The company offers an in-house platform and CMS, an API casino games aggregator, payments integrations, KYC and risk services, multilingual customer support, data and management tools, and licensing/hosting options to deliver end-to-end products for gaming operators.

📋 Description

• Answer incoming requests from customers via live chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions • Follow up with customers to ensure basic technical and product-related issues are resolved • Gather customer feedback and share it with Product, Sales, and Marketing teams • Participate in an international, fast-paced startup environment

🎯 Requirements

• Proficient in English and Spanish languages • Work experience in support • Excellent communication skills • Strong teamwork skills • Excellent PC skills • High attention to detail • Multi-tasking abilities • Flexible to work in different shift schedules (day, evening, and night) and on weekends • Ability to quickly and efficiently solve tasks • Independence, responsibility, and initiative • Flexible and systematic approach to solving complex problems • Experience in sports betting/gambling industry is a plus

🏖️ Benefits

• Competitive compensation • 28 paid days off per year • Seniority leave • Real career opportunities and professional growth • Fully remote job • The great team across the world