Learner Support Specialist, Dutch Speaker

🔥 0 minutes ago

🌐 Spain, Italy – Remote

🇪🇸 Spain – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Learnlight

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📚 Education

☁️ SaaS

👥 HR Tech

💰 Private Equity Round on 2023-03

Education • SaaS • HR Tech

Learnlight is a global EdTech company that specializes in delivering language, intercultural, and communication skills training to corporations worldwide. With over 15 years of experience, Learnlight leverages innovative technology and a proven methodology to virtualize and digitally transform training programs. The company offers a comprehensive range of solutions, including virtual, digital, and face-to-face blended training, tailored to meet the needs of HR, Learning & Development, and Global Mobility leaders. Learnlight serves over 1200 corporate clients, providing services in 180 countries, with a focus on supporting employees in a multilingual and multicultural workplace. Its platform is known for world-class engagement and seamless integration, making Learnlight a strategic partner for many of the world’s leading organizations.

📋 Description

• Serve as the primary point of contact for learners via email, calls, and the Dynamics CRM ticketing system • Manage high volumes of learner enquiries and cases from initial contact through resolution • Support learners throughout their learning journey by guiding them on platforms, tools, resources, and program requirements • Manage and document learner interactions and feedback in Dynamics CRM • Acknowledge learner concerns and identify potential causes of dissatisfaction • Share relevant learner feedback with internal teams • Resolve and escalate complex or sensitive learner issues with appropriate follow-up through resolution • Coordinate learner and program-related requests within the Learnlight Platform • Collaborate with Client Success Management and Trainer Management teams • Meet SLAs, productivity targets, operational standards, and quality standards • Contribute to a positive and consistent learner experience

🎯 Requirements

• Advanced proficiency in both Dutch and English languages • Additional languages are a bonus • Positive, empathetic, and professional customer service attitude • Ability to multi-task, prioritize, and manage time effectively • Capacity to handle difficult situations with tact and professionalism • Proficiency in Microsoft Office 365 • Full-time availability • Résumé in English

🏖️ Benefits

• Remote work from home culture • Options to collaborate with colleagues in regional offices (if applicable) • Generous paid time off, including public and personal holidays • Two company-wide days off per year • Language learning • Masterclasses and professional development opportunities • Culture of coaching and constructive feedback • Virtual wellbeing sessions • Team-building activities • Informal social clubs • Intercultural Assessment to support collaboration across diverse cultures • Referral bonus through the referral program (conditions apply) • Diversity, Equity, Inclusion Workplace Certification and commitments