Customer Support Specialist, English Speaking, EU Time Zone

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🔥 51 minutes ago

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Torrero

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🎲 Gambling

🤝 B2B

Gambling • B2B • Payments

Torrero is a B2B iGaming platform provider that builds bespoke white-label and turnkey casino and sportsbook solutions. The company offers an in-house platform and CMS, an API casino games aggregator, payments integrations, KYC and risk services, multilingual customer support, data and management tools, and licensing/hosting options to deliver end-to-end products for gaming operators.

📋 Description

• Answer to incoming requests from customers via live chat • Identify customer needs and help customers use specific features • Analyze and reporting product malfunctions • Follow up with customers to ensure their basic technical and product related issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams

🎯 Requirements

• You should be proficient in English language • You must have work experience in support • You must have excellent communication skills • You should have strong teamwork skills • You should have excellent PC skills • You must have high attention to details • You should have multi-tasking abilities • You must be flexible to work in different shift schedules (day & evening & night) and on weekends • Ability to quickly and efficiently solve tasks • Independence, responsibility, initiative, and keep attention to detail • A flexible and systematic approach to solving complex problems • Experience in sports betting/gambling industry is a plus

🏖️ Benefits

• Remote work (work from anywhere) • Competitive salary • 28 days off per year • Seniority leave • Amicable work environment and supportive team members • Full-time remote opportunity • Real career opportunities and professional growth • The great team across the world