Intermediate Customer Success Manager, CSM

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Total ETO

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Total ETO is an ERP and MRP software provider focused on Engineer-To-Order (ETO) manufacturers, especially custom machine builders and integrators. Its solution streamlines sales, engineering, procurement, manufacturing and accounting workflows, integrates with CAD tools like SolidWorks and Inventor and with financial systems, and offers implementation and support services to improve estimating, BOM management, procurement, production tracking and analytics. The company positions its product as an easy-to-implement, industry-expert-backed SaaS platform aimed at improving visibility, efficiency and profitability for ETO manufacturing businesses.

📋 Description

• Serve as the primary point of contact for assigned accounts. • Build trusted relationships with key stakeholders across operations, engineering, finance, and leadership. • Proactively engage customers through product updates, business reviews, and ongoing value discussions. • Drive adoption of core Total ETO features, especially those that improve operational efficiency. • Help customers optimize their use of Total ETO by recommending process improvements, reporting, and workflow enhancements. • Track customer communication, activity, and health in HubSpot. • Lead customer webinars that build product knowledge and strengthen community engagement. • Partner and/or align with finance on the renewals and risk mitigation for assigned accounts.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or a similar customer-facing role in SaaS • Experience managing a portfolio of accounts with renewal responsibility • Strong communication and relationship-building skills • Ability to understand and explain technical or operational concepts • Experience in ERP systems or manufacturing environments (especially engineer-to-order) • Familiarity with financial workflows (AP/AR, integrations, reporting) • Experience with CRM and Customer Success tools (e.g., HubSpot, Autotask) • Valid passport to travel internationally

🏖️ Benefits

• Professional development opportunities • Flexible work arrangements