Total Life
1 - 10 employees
Founded 2020
🏥 Healthcare
💼 Consulting
🛡️ Insurance
💰 Seed Round on 2022-01
Healthcare • Consulting • Insurance
Total Life is an online therapy service specifically designed for seniors. The company provides mental health counseling and therapy through virtual means, making access to support easy and convenient for older adults, particularly those covered by Medicare. Total Life offers personalized care through experienced therapists licensed to work in seniors' states, focusing on conditions such as anxiety, depression, cognitive decline, and chronic pain. Their services include individual, group, family, and couples therapy, ensuring comprehensive support tailored to seniors’ needs, often covered by Medicare to reduce financial burden.
Bilingual Care Coordinator, English/Spanish
🔥 1 hour ago
🗣️🇪🇸 Spanish Required
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Total Life
1 - 10 employees
Founded 2020
🏥 Healthcare
💼 Consulting
🛡️ Insurance
💰 Seed Round on 2022-01
Healthcare • Consulting • Insurance
Total Life is an online therapy service specifically designed for seniors. The company provides mental health counseling and therapy through virtual means, making access to support easy and convenient for older adults, particularly those covered by Medicare. Total Life offers personalized care through experienced therapists licensed to work in seniors' states, focusing on conditions such as anxiety, depression, cognitive decline, and chronic pain. Their services include individual, group, family, and couples therapy, ensuring comprehensive support tailored to seniors’ needs, often covered by Medicare to reduce financial burden.
📋 Description
• Act as the primary point of contact for new and existing members, guiding them through onboarding and beyond. • Coordinate scheduling between members and our clinical team, managing complex calendars with ease. • Help members understand their benefits and connect them with digital resources to support their mental health goals. • Maintain meticulous records in our CRM/EHR to ensure the clinical team has the best possible insights for care. • Proactively identify barriers to care (financial concerns, tech issues, insurance hurdles) and resolve them with empathy and speed.
🎯 Requirements
• 2+ years of experience in healthcare administration, case management, or high-touch customer success. • Excellent verbal and written communication skills. • Bilingual in English (C1+) and Spanish (Native/Fluent). • Digitally agile - high degree of comfort switching between multiple platforms, browser tabs, and communication tools • Previous experience in the American Health Care Industry is an asset
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