Customer Analytics Manager

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TouchBistro

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B2B • SaaS

TouchBistro is a company that provides an all-in-one POS (Point of Sale) and restaurant management system designed to enhance restaurant operations and customer experience. Their platform offers a comprehensive solution that includes menu management, staff management, payment processing, tableside ordering, and customer engagement tools. TouchBistro aims to improve efficiency and profitability for various restaurant types, including full service, quick service, and bars. By offering cloud-based reporting and analytics, TouchBistro enables restaurants to make informed business decisions and optimize their operations. Additionally, they provide integrations with essential services like inventory and labor management. Through their innovative solutions, TouchBistro helps restaurants deliver a standout guest experience and maximize their operational capabilities.

501 - 1000 employees

Founded 2010

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2022-11

📋 Description

• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities. • Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions. • Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics. • Ensure accuracy of data and insight deliverables with comprehensive policies and processes founded in a deep understanding of TouchBistro’s data. • Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables. • Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc. • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements. • Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs. • Drive successful completion of data insight initiatives through effective management of analyst and data employees and communicate results and business impacts to stakeholders within and outside of the company.

🎯 Requirements

• You have 5 years of experience in a Data Insights position. • You demonstrate leadership experience and a strong desire to mentor others. • You have working knowledge of data mining principles. • You have some experience with Salesforce data. • You have strong SQL skills, and can perform effective querying involving multiple tables and subqueries. • You have experience writing advanced SAS code statements, models, and macros. • You have an understanding of and experience using analytical concepts and statistical techniques including modeling techniques (GLM multiple regression, logistic regression, log-linear regression, variable selection, etc). • You have experience working with and creating databases and dashboards.

🏖️ Benefits

• Generous Time Off Program • Health, Dental, and Vision Benefits • Flexible Health and Wellness Plan • Parental Leave & top up • Employee Assistance Program • Professional Development • Volunteer Program • Monthly Lunches