Help Desk Support

Job not on LinkedIn

🕒 January 16

🏄 California – Remote

🏄 California – Remote

💵 $22 / hour

⏱ Part Time

🔴 Lead

💻 IT Support

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Touchpoint Prodigy

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

☁️ SaaS

B2B • Consulting • SaaS

Touchpoint Prodigy is a company focused on providing innovative integration solutions at various customer touchpoints. With a strong emphasis on enhancing user experience and operational efficiency, they offer consulting services and products designed to optimize interactions and improve service delivery. Located in Concord, California, Touchpoint Prodigy aims to empower businesses through strategic technological advancements and tailored solutions.

📋 Description

• Respond to user inquiries submitted through the help desk ticketing system. • Troubleshoot issues, diagnose problems, and provide solutions for a wide range of user questions and requests. • Resolve complex issues beyond the scope of first-line support agents, escalating tickets when necessary. • Document solutions and maintain a knowledge base to improve future resolutions. • Foster positive user experiences by delivering exceptional customer service. • Assist in testing the CACWT (California Assistive and Rehabilitative Services Consumer Web Portal) system when new features or bug fixes are deployed (as needed). • Assist in verifying that curriculum content or materials added to CACWT or its website adhere to WCAG 2.1 accessibility standards (as needed).

🎯 Requirements

• Experience using ticketing, monitoring & remote support tools (preferred) • Strong troubleshooting skills • Minimum 1 year of experience in a technical support role or related field preferred. • Strong analytical and problem-solving skills with the ability to research and identify solutions. • Excellent communication and interpersonal skills, with a focus on providing clear and concise explanations to users. • Proficient in computer software and web applications. • Working knowledge of basic accessibility principles is a plus. • Ability to work independently and manage multiple tasks simultaneously.

🏖️ Benefits

• Competitive pay and vacation leave • Dynamic and collaborative primarily remote work environment. • Be part of a team dedicated to continuous improvement and risk mitigation.