Touch Support, Inc. & SNF Back Office
SaaS • B2B • Finance
Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.
Customer Service Representative
Job not on LinkedIn
July 24
Touch Support, Inc. & SNF Back Office
SaaS • B2B • Finance
Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.
📋 Description
• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively. • Assist in onboarding, educating, and supporting our customers through their journey • Help and guide our customers with technical and billing-related questions. • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
🎯 Requirements
• Excellent communication skills in the English language, as our clients are primarily US-based • Passion for working with people and helping them to get their stuff work • Strong interest in developing a career in the IT field • Readiness to learn at a fast pace • Solution-oriented mindset and passion for resolving problems • Readiness to lend a helping hand and pass on the knowledge as you grow with the company • Ability to work in shifts (morning, afternoon, night shift) with stable schedules
🏖️ Benefits
• Work from home • Learning from scratch • The promotional path is clearly defined and you will know what’s required to achieve the next step in your career. • Valuable certifications paid for by the company. • A young and friendly international team!
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