Tour Leader – Japan

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TourAxis

WebsiteLinkedInAll Job Openings

1 - 10 employees

Travel

TourAxis is a travel company dedicated to creating transformative travel experiences. For the past 20 years, TourAxis has delighted customers with unique journeys through their specialized brands, Expat Explore and Group Tour Shop, providing over 700 departures per year to over 30,000 passengers. TourAxis is committed to leveraging technology to enhance travel through new innovative touring brands and a network called PlugPlug. Their offerings include coach and rail tours with a focus on affordable and convenient travel. TourAxis is affiliated with major tourism associations, ensuring high service standards and customer confidence.

📋 Description

• Deliver engaging narrative led introductions and destination insights. • Manage on tour logistics, transport, accommodation, timings, liaising with suppliers to coordinate and reconfirm bookings on our multi day tours. • Serve as the go to support for guests - personally, socially, and operationally. • Lead with energy, even under pressure, and resolve issues calmly and creatively. • Maintain group morale and ensure every guest feels included and informed. • Day to day accounting.

🎯 Requirements

• Excellent customer service and communication skills • Strong organisational and time management abilities • Previous Tour Leader or Local Guide experience • Confident leadership and team management skills • Solid accounting and money-handling foundations • Strong research skills for destinations and itineraries • Good knowledge of Japan — culture, geography, and travel logistics. • High level of English proficiency (additional languages an advantage) • Japanese language skills are highly advantageous, but not essential • Ability to work independently as well as collaboratively in a team • A proactive, “solutions-before-problems” mindset • Ideally based in Japan or nearby, but not essential

🏖️ Benefits

• Compensation - Competitive day rate along with additional earnable incentives and gratuities. • Some living expenses are covered during a tour (accommodation, breakfast and some dinners) • Get paid to explore exciting destinations and be part of the best road crew in Europe. • Tour Leader Accommodation is provided in private rooms on tour. • One night of pre tour accommodation or an allowance to use towards this depending on the tour itinerary. • Daily allowance given for use of personal phone and data on tour. • Discounts on personal travel with the company. • Uniform and training provided. • Online support with tour slack channels. • Emergency line to contact at any hour for support if needed.