TP Infinity Germany GmbH
11 - 50 employees
Founded 2013
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
B2B • Artificial Intelligence • Enterprise
TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.
Customer Advisor – IT User Helpdesk
Job not on LinkedIn
🕒 March 5
🗣️🇩🇪 German Required
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TP Infinity Germany GmbH
11 - 50 employees
Founded 2013
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
B2B • Artificial Intelligence • Enterprise
TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.
📋 Description
• Responsible for phone-based support and technical assistance for employees. • Responding to inquiries on: user accounts, Active Directory / Microsoft 365, and network issues. • Providing assistance to iPhone users and general support for PC and laptop usage.
🎯 Requirements
• Ideally, you have prior experience in an IT user helpdesk environment. • You have strong communication skills and experience dealing with customers. • You have a quick grasp of technical issues and a strong service orientation. • You are willing to work shifts. • You have excellent German skills (C1) and good English skills (B2).
🏖️ Benefits
• Up to €40 home office allowance (depending on attendance). • IT equipment provided by us. • Numerous advancement and development opportunities, including our JUMP! talent management program. • 28 days annual leave. • Digital time tracking - no minute of your working time is lost. • Exclusive shopping discounts with over 500 partner companies. • Supplemental dental insurance and company pension scheme via our partner AXA. • Computer eyewear in cooperation with Fielmann. • Pleasant atmosphere - everyone is on a first-name basis, from interns to the CEO.
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