Technical Customer Consultant – eMobility

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🕒 March 27

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TP Infinity Germany GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.

📋 Description

• Handle technical customer inquiries by phone and in writing in the area of home charging (e.g., installation, commissioning, troubleshooting) • Advise customers on various products from the automotive sector • Use specialized software, backends, and consoles for fault analysis and problem resolution

🎯 Requirements

• Interest in technical topics and an affinity for IT (e.g., MS Office products) • Very good German and Spanish language skills • Prior experience as a building services technician, industrial mechanic, electronics technician, or experience in eMobility and charging infrastructure is an advantage • Willingness to work shifts (Mon–Sun, 06:00–22:00; core hours Mon–Fri, 08:00–16:30) • Independent and flexible working style with strong communication skills

🏖️ Benefits

• Inbound role (no sales) • Exciting high-tech future project in eMobility • Training and career development opportunities within the company • Remote work/home office after successful onboarding • Flat hierarchies and a collegial, supportive team • 27 days of vacation; increases to 28 days after 5 years of service • Additional benefits such as discounted gym membership and employer-funded savings plans (Vermögenswirksame Leistungen) • Company bike