Customer Success

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Trackman

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Sports • Technology • Gaming

Trackman is a leading provider of advanced radar technology and software solutions for sports analytics, particularly in golf and baseball. Their products, such as the Trackman 4 and Trackman iO, are designed to deliver a premium experience for both indoor and outdoor sports environments. Trackman's technologies are widely used in simulators, ranges, and professional tournaments, delivering accurate data for player performance analysis and coaching. With cutting-edge graphics and data analytics capabilities, Trackman enhances the sports experience, making it more engaging and valuable for both players and coaches worldwide.

501 - 1000 employees

Founded 2003

⚽ Sports

🎮 Gaming

📋 Description

• Support our new customers with training, education and 1st level technical support • Developing business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets • Assist our customers in the planning and execution of successful launch events for indoor golf centres • Work with our Booking & Payments team to help shape how players schedule pay and play across the Trackman ecosystem • Help build our community of operators through events and workshops • Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem • On-going email/phone/in-person communication to customers with software updates and other key information • 1st line of Aftersales support for customers following install and training • Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement • Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis • Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators • Collate success stories and feedback from venues to support future sales • Conduct meetings and updates to share latest information and with owners and staff at commercial venues • Help with marketing activations with golf governing bodies, partners and buying groups • Lead the referral program for operators to recommend future clients

🎯 Requirements

• Home/Office in South West of England or South Wales • Driver's License and access to own vehicle (expenses paid) • Fluent in English language • Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business • Experience working in a customer facing role • Ability to analyse problems and provide well thought through solutions • Hands-on, self-driven, opportunity-seeking, respected and responsible person • Strong growth ambitions, holds an entrepreneurial mindset • Works independently, but is also a team player who shares feedback and helps when required • Willingness to work "Out of hours" on weekends and evenings when necessary

🏖️ Benefits

• A competitive compensation and performance bonus package. • Laptop, mobile phone, and personal home internet provided • The chance to work with a dynamic and global team • Onboard training and continuous coaching • The opportunity to make a major impact in a company on the leading edge of technology, data, and sports. • Travel & Accommodation expenses at local rates