Traction Rec
Non-profit • SaaS • Social Impact
Traction Rec is a company that empowers nonprofit community centers through the use of an industry-leading member management CRM built on Salesforce. Traction Rec helps organizations like YMCAs, JCCs, and Boys & Girls Clubs enhance their community engagement by providing technology solutions for membership management, child care, fundraising, and facility management. Their goal is to support these organizations' operations and leadership by simplifying workflows and providing actionable insights to drive revenue and improve organizational impact.
Customer Success Specialist
Job not on LinkedIn
October 17
Traction Rec
Non-profit • SaaS • Social Impact
Traction Rec is a company that empowers nonprofit community centers through the use of an industry-leading member management CRM built on Salesforce. Traction Rec helps organizations like YMCAs, JCCs, and Boys & Girls Clubs enhance their community engagement by providing technology solutions for membership management, child care, fundraising, and facility management. Their goal is to support these organizations' operations and leadership by simplifying workflows and providing actionable insights to drive revenue and improve organizational impact.
📋 Description
• Support our customers during evaluation, implementation and long term adoption of Traction Rec and Salesforce technologies • Use industry experience and technology expertise to assist customers managing change, evolving their business process and maximizing their technology investment • Work cross functionally with our professional services, support and sales teams to enable customer success • Establish relationships with customer stakeholders and executive sponsors and manage those relationships through customer lifecycle as needed • Drive successful product adoption and growth through managing clients through success plans and tracking efforts and outcomes • Identify red accounts and address account obstacles through best practices and product solutions • Manage customer success engagements to identify, solution, and assist implementing new adoption opportunities • Partner with customer support teams to ensure growth and success of our customers
🎯 Requirements
• 2+ years of industry experience in nonprofit, community center or relevant industries • Experience partnering with stakeholders to match technology solutions to business value • History of rolling out technology transformation solutions managing change communication, stakeholder training and leadership alignment • History of managing technology platforms or acting as internal product owner of CRM or similar tools (direct experience with Salesforce is an asset) • Exceptional interpersonal skills including excellent written and verbal communication skills, and presentation skills • Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively • Demonstrated ability to independently make informed and effective decisions.
🏖️ Benefits
• Competitive salary • Health insurance • Professional development opportunities
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