Trader Success Manager

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Tradeify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

💸 Finance

Fintech • Finance

Tradeify is a proprietary trading firm and fintech platform that funds retail futures and crypto traders through evaluation challenges, simulated (Lightning Funded) accounts, and live funded accounts. It provides integrated trading platform access, built-in trade journaling and analytics, fast automated payouts, clear risk rules, and community/educational content to help traders scale capital and transition to live trading.

📋 Description

• Act as the primary, high-touch liaison between traders and the internal Risk and Compliance teams for escalated cases. • Manage complex cases involving account restrictions, suspensions, closures, or permanent platform bans. • Serve as the dedicated point of contact for high-value and VIP traders, handling sensitive appeals, escalated complaints, and priority disputes with a white-glove approach. • Communicate difficult decisions—such as payout denials, risk flags, or account terminations—clearly, empathetically, and professionally. • Work to de-escalate emotional or high-friction situations, maintaining composure under pressure. • Collaborate closely with Risk, Fraud, Legal, and Compliance teams to thoroughly review case evidence and agree on fair, consistent resolutions. • Proactively protect the company’s brand reputation by minimizing unnecessary public disputes, negative reviews, chargebacks, and social media complaints. • Maintain meticulous, audit-ready records of all case files, trader communications, compliance decisions, and final outcomes.

🎯 Requirements

• 3–5+ years in high-level Customer Success, VIP Account Management, Risk/Fraud Operations, or Dispute Resolution within Prop Trading, Fintech, Brokerages, or Financial Service). • Exceptional written and verbal communication skills, with a proven track record of delivering tough news with tact, empathy, and firmness. • Skilled at handling hostile or upset customers and turning tense situations into constructive conversations. • Able to review complex data, trade logs, and compliance reports to understand why a decision was made and articulate it clearly. • Comfortable partnering with Risk, Legal, and Product teams to align on fair outcomes. • Absolute professionalism when handling confidential trader data and sensitive financial information.

🏖️ Benefits

• Impact: You will directly shape how our brand interacts with its highest-value users and protect company operations. • Culture: A fast-paced, collaborative environment where your feedback directly drives policy and product improvements. • Growth: Opportunity to develop deep expertise at the intersection of risk management, customer success, and proprietary trading operations.