Customer Experience Lead - Operations Support

May 22

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Trafilea Tech E-commerce Group

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eCommerce • Artificial Intelligence • Marketing

Trafilea Tech E-commerce Group is a next-generation consumer-tech platform and e-commerce group of brands. The company is powered by proprietary technology, world-class marketing, and operational excellence. Trafilea's ecosystem integrates data, technology, and systems to enhance all its brands, focusing on creating a frictionless, high-performing shopping experience. The group manages a real-time ad management technology and an AI-powered advertisement platform, enabling high-efficiency budget allocations and optimization across their operations. Trafilea has a significant impact with over 10 million customers and 30 million online users, making it a data-driven and tech-enabled powerhouse in the e-commerce industry.

201 - 500 employees

🛍️ eCommerce

🤖 Artificial Intelligence

📋 Description

• Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands • Focus on using data-driven strategies to scale their businesses • Committed to creating high-quality products and services that enhance the customer experience and drive long-term growth • Representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights

🎯 Requirements

• 2+ years of experience in the same role • Strong grasp of the English language, including spoken and written • Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor • Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience • Continuous learning and growth mindset • Good interpersonal & communication skills; positive work attitude • Good analytical and problem-solving skills. Able to have the right follow-up and monitoring of action items and KPIs • A responsible team player who works well with others • Able to make good decisions independently • Conflict Resolution and Decision-Making • Crisis Management and Customer Feedback Integration

🏖️ Benefits

• Great benefits package including remote work • 15 working days of paid holidays • Learning subsidy • Collaborate with world-class talents in a data-driven, dynamic, energetic work environment • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion • Openness to new ideas and initiatives